MISUNDERSTANDING
Problem are Hiccups, you just need to know how to solve them
A free community conflict resolution service will be offered with a particular
focus on mediation. Mediation is a non-violent process of resolving
misunderstandings and creating peace between friends, families, colleagues and
members of the community. The process ensures both parties learn about
themselves and others.
This service acknowledges that conflict or problems are a normal part of life
and an opportunity to learn. Many problems arise through our
own
misunderstandings. Often people seek to blame others this is a
WIN/LOSE
outcome. Mediation enables people in conflict to listen to each other
respectfully, speak about the problem from their own point of view and arrive
at shared solutions. The outcome is typically
WIN/WIN
and
effectively creates peace by resolving
the underlying problems.
This service could be offered by final year Dispute Resolution Law students
enabling
them to practice their skills and provide a free service to the community. The
service would be supervised by trained Mediators and located in the community.
Let's make it happen:
Contact OWN
if you are
interested in being a project partner.
Problem solving
does not require a violent response
Basic steps in Mediation
-
Look at the
problem
not the person.
-
Know that people could see the problem
differently
to you.
-
Use
‘I’
statements
I feel…
I think…
I want…
-
Listen
to the other person’s feelings, thoughts and wants (each listens
without interruption)
-
Look for a
solution
that will satisfy everyone in the conflict (mediator
generates options & solutions)
-
Know that this could mean making a
compromise
(both work together or share)
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